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Support & Grievance Policy

Last Updated: April 17, 2026

We are committed to providing the best possible support to our users. If you have any issues or concerns regarding SehatVaani, please follow the guidelines below.

1. Customer Support

For general inquiries, technical issues, or subscription help, please reach out to us at:

Support Email: sehatvaani@gmail.com
Response Time: 48 business hours

2. Grievance Officer (India DPDP Compliance)

In accordance with the Digital Personal Data Protection Act of India, we have appointed a Grievance Officer to oversee data privacy and user complaints.

Name: [Insert Contact Name]
Role: Grievance Officer
Email: sehatvaani@gmail.com
Response Time: Within 7-15 days as per statutory requirements.

3. Escalation Process

If your issue is not resolved by our standard support within 48 hours, you may escalate the matter by emailing the Grievance Officer with your previous support ticket or email thread.

4. Reporting Misuse or Errors

If you find any inaccuracies in AI interpretations or notice any misuse of the platform, please report it immediately to the support email mentioned above.